Refund Policy

What is the Return/Exchange Policy?

The Jewelery Box accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any* item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email, or via our customer support chat line.

During the holidays, orders shipped by The Jewelery Box and delivered between November 18th and December 25th can be returned up to January 8th, 2020. Please remember items must be in new condition, unworn. Items will be subject to inspection.

*We don't accept refunds on promotional products.

Please note we do not process refunds for change of mind on orders that have been already shipped. 

Warranties are only honored with warranty cards. 

Exchanges/Refunds are only accepted with packing slip (Do not discard Packing list). 


Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached. 


There are NO returns/exchanges on The Jewelery Box's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. The Jewelery Box will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defectsWarranty is voided on user damage issues (ie: water damage, intentional breakage, etc) . There is a 59 USD repair fee if you encounter future problems or when the warranty is voided. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.

*Shipping paid on Returned Items is non-refundable.*

*The Jewelery Box will reimburse or pay for return shipping only in the event that we have erred. For example: if The Jewelery Box were to send you the incorrect piece of jewelry, or article of clothing.*